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Littleton Heating & Air Conditioning understands this, and with a new consumer-focused program we are striving to improve faster than our competition.
Dave Lennox Premier Dealer™ program was rolled out January 2004, and since Littleton Heating & Air Conditioning is using it to benchmark their quality and reputation.
In the past, making consumers comfortable at home has been simply a matter of providing them with quality products and services, now we’re going beyond basic comfort, with sophisticated products that give consumers greater control over their home environments.
We’re also building and maintaining a reputation for trust by meeting independent standards for performance and customer satisfaction.
Dave Lennox Premier Dealer program helps participating dealers by providing them with an independent Consumer Satisfaction Survey program. In order to maintain their status, participating dealers must utilize this satisfaction program and must meet minimum standards for performance.
Survey results are available online to these dealers 24/7, providing immediate feedback and an opportunity to address any problems.
Customers of Littleton Heating & Air Conditioning are strongly encouraged to participate in this process. Those customers completing a survey are automatically entered into a monthly drawing for $500. We know from recent studies that trust is even more important than price to most consumers, for this reason, building and maintaining a reputation for trust and reliability is absolutely essential to the success of our business. As a Dave Lennox Premier Dealer, customer satisfaction is the cornerstone of all we do.”
Our Commitment to You
We at Littleton Heating and Air Conditioning are committed to achieving excellence, efficiency and satisfaction in the installation and service of heating and cooling equipment by constantly striving to communicate to our customers, our employees, and to the community our total commitment to professional excellence and social responsibility. We will perform quality services at the highest degree of professional competence by utilizing our experience and technical training in order to be the leader in our field.
Since 1972
